FG
Fritz G
1 reviews | Active since Jul 2012
21 Sept 2023, 07:45
Desperate Vodacom
We deal with so called reputable companies because we trust them. I entered into a uncapped data contract as my capped contract with MTN was expiring in 2 months, The service I was getting was so bad I had to renew my MTN contact. With every load shedding , Vodacom router has to be rebooted. I have solar power, no loadshedding. On numerous occasion requested the contract to be cancelled. Every time the response is a consultant will contact me, which never happens. At the end of the day I am stuck with a contract until it expires, even though I get poor service. That is what you get for dealing with a reputable company. SO***
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Sept 2023, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2023, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
FG
Fritz G's updateReviewer Update
25 Sept 2023, 13:32I have had no feedback from Vodacom. They do not respond. They contact you to enquire how good they are. If you mention bad service or cancellation, they will get a consultant to contact you, which never happens.
"This is now an example of of true trust worthy company with integrity."
Avoid at all costs
"This is now an example of of true trust worthy company with integrity."
Avoid at all costs
FG
Fritz G's update25 Sept 2023, 13:32
Reviewer Update
I have had no feedback from Vodacom. They do not respond. They contact you to enquire how good they are. If you mention bad service or cancellation, they will get a consultant to contact you, which never happens.
"This is now an example of of true trust worthy company with integrity."
Avoid at all costs
"This is now an example of of true trust worthy company with integrity."
Avoid at all costs
FG
Fritz G's updateReviewer Update
27 Sept 2023, 06:26Vodacom make you pay for the contract duration even though their service well below the competitors. Once you the contract is signed , it is your problem how you get service. Every week their is a problem, that resolves it self, you do not have 24/7 internet excess.
I have news for Vodacom, their are other providers that have a far superior availability, service.
I have news for Vodacom, their are other providers that have a far superior availability, service.
FG
Fritz G's update27 Sept 2023, 06:26
Reviewer Update
Vodacom make you pay for the contract duration even though their service well below the competitors. Once you the contract is signed , it is your problem how you get service. Every week their is a problem, that resolves it self, you do not have 24/7 internet excess.
I have news for Vodacom, their are other providers that have a far superior availability, service.
I have news for Vodacom, their are other providers that have a far superior availability, service.
FG
Fritz G's updateReviewer Update
27 Sept 2023, 07:14Vodacom Internet connection , no data
Other provider , no problem 30 MBSAs the buyer my responsibility is to supply router with power, it is the sellers responsibility responsibility to provide the service.
Not with Vodacom, you have to be grateful you get service, when it suits them.
Other provider , no problem 30 MBSAs the buyer my responsibility is to supply router with power, it is the sellers responsibility responsibility to provide the service.
Not with Vodacom, you have to be grateful you get service, when it suits them.
FG
Fritz G's update27 Sept 2023, 07:14
Reviewer Update
Vodacom Internet connection , no data
Other provider , no problem 30 MBSAs the buyer my responsibility is to supply router with power, it is the sellers responsibility responsibility to provide the service.
Not with Vodacom, you have to be grateful you get service, when it suits them.
Other provider , no problem 30 MBSAs the buyer my responsibility is to supply router with power, it is the sellers responsibility responsibility to provide the service.
Not with Vodacom, you have to be grateful you get service, when it suits them.