Desperate to cancel contracts!!

The only reason I'm cancelling my contract is because of immigration.

I've requested a quote for premature cancelation of a contract on 8th of May. Payment was made on the 11th, and documents were submitted on the same day.

Subsequently I followed up numerous times with the call center, resent proof of payment numerous times to various email addresses as provided by agents.... Without any success.

Apparently the biggest problem with my unsuccessful request is that I am on the old system (M2system) that NOBODY has access to. I spent 3 hours at VODAWORLD in a final attempt to sort this out, even they couldn't help. I have countless reference numbers and MANY escalations done by Vodacom staff.

I am desperate to finalize this as I am leaving the country in two days.

PLEASE HELP!!!!!