EP
Elna P
1 reviews | Active since May 2011
19 Feb 2022, 12:06
Desperate times call for desperate measures
Please refer to reference number ***:42 and the conversation with Refilwe on the date and time as per the reference number provided by Refilwe during this conversation.
Since no one at the call centre seems to be able to assist with the cancellation of my contract, I have no other choice but to use this platform to cancel my contract.
I hereby wish to inform you that I am cancelling my contract for number *** effective 22 April 2022.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Feb 2022, 16:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Feb 2022, 16:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EP
Elna P's updateReviewer Update
23 Mar 2022, 21:01What service? Please refer to EC-1E1R-20WZAS and a copy of my response sent today, 23 March 2022 below. This is my final word on it. Please do not contact me as you will be wasting your time, like you are wasting mine.
"Dear Vodacom,
"Dear Vodacom,
I was promised feedback by Mahili within 48 hours and yet, here we are, almost a month later.
Also refer refer to my Hellopeter and conversation with Refilwe on 12 January 2022 with the same enquiry.
Since Vodacom does not consider me as a valued client who deserves the service that I am paying for, I will return the favour and stop paying my data contract on 22 April 2022. After almost four months, Vodacom has still not been able to provide me with any documentation proving that my data contract does not come to end on 22 April 2022 as per the screen print that I have from the Vodacom website and that dates back to 4 September 2022.
Regards,
Elna Du Preez"
EP
Elna P's update23 Mar 2022, 21:01
Reviewer Update
What service? Please refer to EC-1E1R-20WZAS and a copy of my response sent today, 23 March 2022 below. This is my final word on it. Please do not contact me as you will be wasting your time, like you are wasting mine.
"Dear Vodacom,
"Dear Vodacom,
I was promised feedback by Mahili within 48 hours and yet, here we are, almost a month later.
Also refer refer to my Hellopeter and conversation with Refilwe on 12 January 2022 with the same enquiry.
Since Vodacom does not consider me as a valued client who deserves the service that I am paying for, I will return the favour and stop paying my data contract on 22 April 2022. After almost four months, Vodacom has still not been able to provide me with any documentation proving that my data contract does not come to end on 22 April 2022 as per the screen print that I have from the Vodacom website and that dates back to 4 September 2022.
Regards,
Elna Du Preez"