CW
Coreen W

1 reviews | Active since Oct 2011

06 Jul 2018, 11:59

Desperate for assistance in 3 year old unresolved ***** case

***** was committed on 3 of my Vodacom simcards two and a half years ago . It has still not been resolved by Vodacom. My simcards were blocked by the ***** Department so I could not use it, but Vodacom still expects me to pay? So I stopped paying - hoping it will be escalated and resolved. But NO... I was just handed over to the Legal Department. And then nothing...

I would REALLY like this to be resolved for once and all. I have made countless calls to various departments in Vodacom, wrote several emails without getting the help I needed. Even my previous reports on www.hellopeter.com were ignored.

I would like to arrange a meeting with the relevant department in Vodacom to resolve this issue ASAP.

0
Replies (1)
Vodacom
Vodacom's reply06 Jul 2018, 14:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team