MAK
Mabandla, Aubrey Kelengeshe
1 reviews | Active since Oct 2012
10 Nov 2020, 17:00
Desperate Data Allocation & Billing
Once again I have the same terrible experience of being billed for the data I never requested and do not need which resulted to my line being cut off until I reported on Hellopeter. I made it clear to Vodacom consultant that I do not need their data and upon settling they must disconnect it which was our agreement, I the process I incurred unnecessary reconnection fees!! I still do not need your data as I have unlimited data at home I've recently noticed it was never ever disconnected and they continue billing me and I stopped paying them until the 3g data is removed from my bill. Should I need data for whatever reason while travelling I buy it cash to avoid unnecessary surprises like this bunch of desperate unprofessional parasites. Remove your data from my bill as you know its been lying there for about months now without been used (and so as a professional business that care if you do at all) why do you continue with your allocation because it serves your narrow ends? STOP IT!!
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Replies (2)
Vodacom's replyOfficial
11 Nov 2020, 06:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 06:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2020, 10:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our team made contact with you on the 13/07/2020 at 16:36:09 and assisted with your query. Based on the feedback provided our team assisted and processed a credit for 3 months. As discussed on the call, you were advised to settle the outstanding balance on the account and once done, contact our call centre to request the removal of the bundle. We checked our records and found no request to have the bundle deactivated.
As a final gesture, we credited the 3GB recurring charge for August, September and October and will reflect on your Vodacom account within 24 – 48 hours. Please ensure that the arrears amount of R2351.95 is paid before the end of the month. Once the arrears amount is paid, please contact our call centre and they will assist in deactivating the 3GB recurring data bundle. Please note that the billing and allocation of the 3GB recurring bundle will continue, should no request be received to deactivate the bundle.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our team made contact with you on the 13/07/2020 at 16:36:09 and assisted with your query. Based on the feedback provided our team assisted and processed a credit for 3 months. As discussed on the call, you were advised to settle the outstanding balance on the account and once done, contact our call centre to request the removal of the bundle. We checked our records and found no request to have the bundle deactivated.
As a final gesture, we credited the 3GB recurring charge for August, September and October and will reflect on your Vodacom account within 24 – 48 hours. Please ensure that the arrears amount of R2351.95 is paid before the end of the month. Once the arrears amount is paid, please contact our call centre and they will assist in deactivating the 3GB recurring data bundle. Please note that the billing and allocation of the 3GB recurring bundle will continue, should no request be received to deactivate the bundle.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 10:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our team made contact with you on the 13/07/2020 at 16:36:09 and assisted with your query. Based on the feedback provided our team assisted and processed a credit for 3 months. As discussed on the call, you were advised to settle the outstanding balance on the account and once done, contact our call centre to request the removal of the bundle. We checked our records and found no request to have the bundle deactivated.
As a final gesture, we credited the 3GB recurring charge for August, September and October and will reflect on your Vodacom account within 24 – 48 hours. Please ensure that the arrears amount of R2351.95 is paid before the end of the month. Once the arrears amount is paid, please contact our call centre and they will assist in deactivating the 3GB recurring data bundle. Please note that the billing and allocation of the 3GB recurring bundle will continue, should no request be received to deactivate the bundle.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our team made contact with you on the 13/07/2020 at 16:36:09 and assisted with your query. Based on the feedback provided our team assisted and processed a credit for 3 months. As discussed on the call, you were advised to settle the outstanding balance on the account and once done, contact our call centre to request the removal of the bundle. We checked our records and found no request to have the bundle deactivated.
As a final gesture, we credited the 3GB recurring charge for August, September and October and will reflect on your Vodacom account within 24 – 48 hours. Please ensure that the arrears amount of R2351.95 is paid before the end of the month. Once the arrears amount is paid, please contact our call centre and they will assist in deactivating the 3GB recurring data bundle. Please note that the billing and allocation of the 3GB recurring bundle will continue, should no request be received to deactivate the bundle.
Regards,
Vodacom Consumer Website Team
Best regards,