JB
John B
1 reviews | Active since Jul 2019
07 Nov 2019, 06:40
Desipointed
I have endless problems with Vodacom and thy don't solve there problems with a manager can call me my data just run out even if all my application are close and my contact Bill is higher then what thy did tell me in the Vodacom shop when I took it
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2019, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Nov 2019, 09:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to your service request number *** regarding your data dispute query. Our records shows the matter has already been investigated by our Advance Data Support Team and the feedback refers as follows:
Dear Customer regarding your data query, after a thorough investigation, it was confirmed that the data in question was indeed used and the billing is correct. We do not monitor nor record website and URL information, nor can we see devices connected to your router. Consider installing a router bandwidth monitoring app via the internet such as https://www.paessler.com/ to manage your usage. Also please install ''My Vodacom'' application from the PlayStore/Internet to help assist in monitoring the data activity on your device.
Kindly refer to http://help.vodacom.co.za/personal/subtopics/45/Perfect-Start-up/246/Learn-how-to-Manage-Your-Datafor additional tips on managing the data usage https://support-pg.digicelgroup.com/hc/en-us/articles/***-How-to-stop-background-apps-from-using-your-data As a goodwill gesture, I credited you with 20GB. Have a pleasant day further! RegardsConsumer Website Team
Dear Customer regarding your data query, after a thorough investigation, it was confirmed that the data in question was indeed used and the billing is correct. We do not monitor nor record website and URL information, nor can we see devices connected to your router. Consider installing a router bandwidth monitoring app via the internet such as https://www.paessler.com/ to manage your usage. Also please install ''My Vodacom'' application from the PlayStore/Internet to help assist in monitoring the data activity on your device.
Kindly refer to http://help.vodacom.co.za/personal/subtopics/45/Perfect-Start-up/246/Learn-how-to-Manage-Your-Datafor additional tips on managing the data usage https://support-pg.digicelgroup.com/hc/en-us/articles/***-How-to-stop-background-apps-from-using-your-data As a goodwill gesture, I credited you with 20GB. Have a pleasant day further! RegardsConsumer Website Team
Best regards,
Vodacom's reply14 Nov 2019, 09:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to your service request number *** regarding your data dispute query. Our records shows the matter has already been investigated by our Advance Data Support Team and the feedback refers as follows:
Dear Customer regarding your data query, after a thorough investigation, it was confirmed that the data in question was indeed used and the billing is correct. We do not monitor nor record website and URL information, nor can we see devices connected to your router. Consider installing a router bandwidth monitoring app via the internet such as https://www.paessler.com/ to manage your usage. Also please install ''My Vodacom'' application from the PlayStore/Internet to help assist in monitoring the data activity on your device.
Kindly refer to http://help.vodacom.co.za/personal/subtopics/45/Perfect-Start-up/246/Learn-how-to-Manage-Your-Datafor additional tips on managing the data usage https://support-pg.digicelgroup.com/hc/en-us/articles/***-How-to-stop-background-apps-from-using-your-data As a goodwill gesture, I credited you with 20GB. Have a pleasant day further! RegardsConsumer Website Team
Dear Customer regarding your data query, after a thorough investigation, it was confirmed that the data in question was indeed used and the billing is correct. We do not monitor nor record website and URL information, nor can we see devices connected to your router. Consider installing a router bandwidth monitoring app via the internet such as https://www.paessler.com/ to manage your usage. Also please install ''My Vodacom'' application from the PlayStore/Internet to help assist in monitoring the data activity on your device.
Kindly refer to http://help.vodacom.co.za/personal/subtopics/45/Perfect-Start-up/246/Learn-how-to-Manage-Your-Datafor additional tips on managing the data usage https://support-pg.digicelgroup.com/hc/en-us/articles/***-How-to-stop-background-apps-from-using-your-data As a goodwill gesture, I credited you with 20GB. Have a pleasant day further! RegardsConsumer Website Team
Best regards,