Deshnee Govender Vodacom Manager Early Cancellations

I would like express my frustration with the vodacom early cancellations department , I requested a settlement quote for the 20/03/2024 for my cellphone contract ending in June 2025 I made a payment at a vodacom store and sent the proof of payment and the documents declaring my cancelation but till this day I have not received any notification about my account being closed.

I called the department on 12/04/2024 and my experience was nothing short of dissapointment more so to the Manager Deshnee Govender who refused to work on my query advising she is not able to reach the department that will assist with the query which I did I advise her that I already had sent a follow up email on 27/03/2024 about the closure of my account and still have not received any response till this day because I had also expressed I do not want a debit order going going off on my account when I have already settled

I was advised my query will be escalated and resolved in 3 working days but till today I haven't received any communication