Deserves minus 5 stars! SHOCKING!

On the 26th of August, I called the contact center and spoke to a customer service agent explaining that my debit was scheduled for the 26,however was debited earlier which resulted in banking fees as well as an unpaid fee additional fee on their part.

We agreed that she would look into it and revert back to me 3 days later and indeed she called me and an arrangement for the debit to be put through was agreed upon the 3rd of September, they however went right ahead to debit me on the 2nd which has resulted in ANOTHER additional fee of R108 odd cents.

I called in and requested to speak to a manager and Dorothy promised me that she would man the issue however everything is still on hold, as a matter of fact from a debit that was meant to be R244, I now apparently owe Vodacom R742 - how does that work??? In the 1st place - why does Vodacom take it upon themselves to go in and out of people's bank accounts at a whim and then have the chutzpah to actually even add unnecessary fees which are not only exorbitant but also intrusive.

What manner of conducting business is this? I've spent countless minutes on the phone without much joy because absolutely no one at Vodacom seems to know what's going on, no one wants to take responsibility and show some accountability.

This is appalling service! Zero consideration for your customers, zero interest in actual resolution process.

I have spoken to Charlotte, Audrey and Dorothy - none of these humans have gotten back to me as per their promise.

I don't know how to explain how alarmed I am by the fact that a financial service provider doesn't seem to have cognizance of how urgent this matter is. I have a credit profile to maintain & I frankly will be die before if I allow Vodacom mess to ruin and mess it up.

To date I have made 87 calls to your contact center. I want someone to call me today, furnish me with all the recordings and this issue to be resolved. I will be consulting with the relevant ombudsman/institution to also make my sure my case gets across too.

To say I'm seething in frustration and disgust would be a less than underwhelming analysis of my feelings.