1 reviews | Active since May 2013
DESERTED and i cant tell the whole story
On the 9th April 2015, i called Vodacom customer services requesting that my husbands account have International Roaming activated as he was going to Nairobi, Bangkok, Hong Kong and China,( i assume this was a recorded conversation) i was told yes it can be done and it was acctervated, cool i thought. HA HA who was i kidding.<br> He arrived in Nairobi and he tried to call me to say that he was safe and also tried to call China but NO SIGNAL. as you can imagine i was concerned when i also could not contact him, on he went with his travels to Bangkok, again no signal for incoming or out going calls, he managed to call me from a phone booth and i contacted Vodacom, again they said his International roaming was active, very confused now as he could not call r receive calls, so on he went to Hong Kong, surprise surprise NO SIGNAL so he carried on to China Guess what NO SIGNAL.<br> He had to buy a China. com sim card and load it with 285 DOLLARS of air time, <br> <br> I called Vodacom so many times and Roaming i was told was his International Roaming was active and there was nothing more they could do!<br> He returned to SA and we called Vodacom to complain to be told \oh sir China and some other countries"
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
