lE
lyn E

1 reviews | Active since May 2013

19 Apr 2015, 12:57

DESERTED and i cant tell the whole story

On the 9th April 2015, i called Vodacom customer services requesting that my husbands account have International Roaming activated as he was going to Nairobi, Bangkok, Hong Kong and China,( i assume this was a recorded conversation) i was told yes it can be done and it was acctervated, cool i thought. HA HA who was i kidding.<br> He arrived in Nairobi and he tried to call me to say that he was safe and also tried to call China but NO SIGNAL. as you can imagine i was concerned when i also could not contact him, on he went with his travels to Bangkok, again no signal for incoming or out going calls, he managed to call me from a phone booth and i contacted Vodacom, again they said his International roaming was active, very confused now as he could not call r receive calls, so on he went to Hong Kong, surprise surprise NO SIGNAL so he carried on to China Guess what NO SIGNAL.<br> He had to buy a China. com sim card and load it with 285 DOLLARS of air time, <br> <br> I called Vodacom so many times and Roaming i was told was his International Roaming was active and there was nothing more they could do!<br> He returned to SA and we called Vodacom to complain to be told \oh sir China and some other countries"

0
Replies (1)
Vodacom
Vodacom's reply20 Apr 2015, 10:15
Official
Hello dannika01,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites