YM
Yolandri M

1 reviews | Active since Jan 2020

27 Jan 2020, 09:32

DESCRIMINATION AGAINST EXISTING CLIENTS NOW UNDER DEBT REVIEW

I would like to express my utter dissatisfaction with Vodacom as a loyal client that has been diligent in all payments for the last 12 years give or take a few. I am due for an Upgrade - a RENEWAL of a current contract TAKEN OUT BEFORE DEBT REVIEW and included in my Debt Review Application as part of my monthly expenses, therefore not included under my Court Order. Yes you get a new device(s) but that is because I/we as the client have been using the old device(s) for periods ranging anything from 20-36 months, and as technology evolves, devices get outdated and redundant and of course the accidental fall and breakage etc. My point is I have never neglected my responsibility to pay my accounts, not even before applying for debt review. But now I am told I am not allowed to upgrade as a result of my Credit Score being low due to Debt Review??? If I was a client of yours that missed payments (whether on purpose or otherwise) I would maybe understand. But to discriminate against me because I took charge of a situation to assist in my ability to afford my monthly living expenses together with my creditors is just UNCALLED FOR. You have disappointed me so much that I feel like I don't even want to be called a client of Vodacom. We as your clients are your biggest ambassadors and you treat us like this??? UNACCEPTABLE.

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2020, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team