Depressing customer service
Vodacom deserves 0 ratings, a star is a lot. I took my phone in for repairs and apparently they issued a replacement unit. I have had to call all the repair centers to get my unit and still it is sitting at their workshop, not being dispatched for absolutely no reason and the vodacom Data Store in Tygervalley never assisted in following up even though I followed up with them the whole time. All they say is wait for an SMS. Why do they have a store if we have to do all these things ourselves?
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Jul 2021, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jul 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Jul 2021, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jul 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
30 Jul 2021, 12:21I still don't have my phone - It is taking vodacom 2 weeks to dispatch a phone. I last spoke to Dean but I am not sure what he did after talking to me.
's update30 Jul 2021, 12:21
Reviewer Update
I still don't have my phone - It is taking vodacom 2 weeks to dispatch a phone. I last spoke to Dean but I am not sure what he did after talking to me.
Vodacom's replyOfficial
06 Aug 2021, 11:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion and feedback received was that the device was collected. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Aug 2021, 11:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion and feedback received was that the device was collected. Regards Consumer Website Team
Best regards,