Deplorable Vodacom Fibre

It is impossible to give Vodacom Fibre a zero star rating so unfortunately one will have to do.

How do I put this... Since the 14th of March 2022 fibre has been out in my area, the fault was reported immediately but that is where it will remain on their system for the foreseeable future.

At the time of writing this my fibre has been out for 17 Days and counting. When I contact Vodacom itself I receive different information every single time with the promise of "We will phone you back in an hours time with an update sir". From excuses such as "line break", "working on water lines so progress was halted" all the way to "waiting for parts". I've heard it all.

Consultant after Consultant, excuse after excuse. This type of unprofessionalism is quite common from Vodacom. So without giving out the Consultants information I will instead give out your names, just so you know who I'm speaking to directly.

Special thanks to: #1 Jaden thanks for lying to me about the "technician" working on the line and that I will have connection by end of business. A day later still no internet.

#2 Kaye thanks for never phoning back even though I spent 2 hours on the phone with you also lying about the outage.

#3 Numsani thanks for putting the phone down in my ear and lastly a big shout out to Vodacom, for still not responding after 17 days without internet.

You are a star and I can see that "customer care" you boast about peeling through the seams.