Deplorable Service!!!

I've been a loyal brand customer to Vodacom for years. Today I've realized their service is pathetic as they try to pass the blame onto the customer.

In October I called through and got info to pay of my handset in full, a Quote was generated and I went ahead and paid it the next morning and emailed the specific email address that was stipulated. Once I got confirmation from Vodacom this was received and handset paid in full, I then called in to reduce my Data /airtime package, did the necessary and was expecting the dropped new premium for November. I now received a sms stating my November invoice is more than double the amount of my initial premiums.

I called in the call centre- Agent was helpful, but tried to swing the story around with the feedback she received from her manager- some of the outrageous statements were- My Bill was in arrears of which Vodocam proceeded to deduct from the R5k+ that I paid in for the handset (My bills were never in deficit ever in the more than 10 years I've been their customer.- then she went on to say, No No, Vodacom did not received the email from you early therefore this happened, I asked her when did they receive my email, as I m looking at it now and date and time is there- she could not answer me. I was then told - the quote was not generated when I paid for the handset in full- I proceeded to tell her, there was a quote generated as I could not have made this payment without a quote being done and I did not delay on my side- it was paid the next morning.

As their customer- I did everything to the Tee! someone did not do their job and now they are looking for reasons to blame it on me.

I'm certainly not paying the more than double the amount premiums this month. they need to investigate this and compensate me for this unnecessary drama and my time loss.

ive requested for a complaints dept email address- I was told, Vodacom does not have a complaints dept! Wow A huge company like this, no wonder staff do as they please! she told me she will email me an address when she finds it, Im still waiting...

Totally disgusted with the service levels, once a giant in the Mobile World, its sad to see what they have come to.