Deplorable and Pathetic

I received absolutely shocking service from Vodacom Reactivation Services. The woman I spoke with telephonically on Friday, 6 December 2019 deliberately and wilfully **** that she unlocked my lines. I subsequently went on Sunday, 8 December 2019 into the Vodacom Shop in Constantia Village where Shannon Jaimy acted as if she was doing me a favour by helping me. Needless to say she only unlocked one line despite she herself telling me that I have two lines and me requesting that both lines need to be reactivated/ unlocked. By the time I realised that only one line was unlocked, the shop had closed. Absolutely deplorable - the only reason that I use Vodacom is because of my cell number which I have for ages and do not want to change it due to the inconvenience which will result.