1 reviews | Active since Dec 2017
Depleting Data and airtime
I bought 1GB data on Thursday the 08/02/2018 today is the 10/02/2018 and my data is gone. I have 280MB left. I have restricted my background applications but it makes no difference. Worse still with the data that's left, when I loaded airtime I bought minutes and had some airtime left. NOW there is no airtime!!! Why is my airtime depleted because I have DATA!!! I don't know how can 1GB data be depleted in just 3days! This is not the first time I'm complaining about this, but Vodacom is truly ripping us off!
Good day
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.??
Regards,
Vodacom Consumer Website Team
Good day
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.??
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience; thank you for taking my call.
Please monitor/check your usage device via settings>data usage>check applications below graph that used your data. (Lookout for data traffic).
You can also load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
We have replaced your full data and airtime. Thank you for your patience.
Kind regards
Moddy
Good day
We regret taking note of your experience; thank you for taking my call.
Please monitor/check your usage device via settings>data usage>check applications below graph that used your data. (Lookout for data traffic).
You can also load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
We have replaced your full data and airtime. Thank you for your patience.
Kind regards
Moddy