KM
Keorapetse M

1 reviews | Active since Aug 2017

22 Aug 2017, 18:01

Depleting data and airtime

Hi, I believe there is some ********** activity happening on my phone ********** - at 10:55 I recharged with R50.00 and again at 17:42 yet my airtime keeps disappearing or being depleted without me making a single call - this is not the first time that I am voicing my concern with the network and how I have to recharge a million times a day just for the data/airtime to disappear. I have a primary number that I use, so my vodacom sim card is mainly used to make calls after 20H00 to another vodacom number, so for me to spend so much money in a matter of hours is absurd

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Aug 2017, 12:53
Official

Good Day Keo****tse Moagi,

As per our telephonic conversation, this matter was addressed.

Please see feedback sent via SMS.

Regards

RO