MM
Msimang M
1 reviews | Active since Dec 2017
15 Dec 2017, 05:26
Depleting Data
I just bought 1GB data and an extra 200MB cause I wanted to use the 200MB upgrade some apps on my phone and spare the 1GB. Now when I check my balance the 200MB is depleted (obviously for upgrading) but the 1GB is now 821MB meaning that I used more than 400MB to upgrade a few apps? No something is wrong here, it's not the first time that I buy 1GB data and it doesn't even last a week. They say restrict applications, ALL MY APPLICATIONS ARE RESTRICTED, but still data is been depleted or vanishes.
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Replies (2)
Vodacom's replyOfficial
15 Dec 2017, 06:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 06:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Dec 2017, 15:37Dear Msimang,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and the billing is found to be correct. As a Good will Gesture I have added a 1GIG once off data bundle to your account.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 15:37
Official
Dear Msimang,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and the billing is found to be correct. As a Good will Gesture I have added a 1GIG once off data bundle to your account.
Regards,
Vodacom Consumer Website Team
Best regards,