1 reviews | Active since May 2015
Good day
I have a problem with Vodacom. On the 29-09-2017 I bought 1Gig of data bundles for R150.00. On 27-09-2017 I got an sms saying my data bundles has run out. I called Vodacom customer care line and I was assisted by Buhle. I queried the matter and she advised Vodacom is experiencing a problem where the clients data bundles get depleted. She advised that she has to calculate the data that I used from the date of purchase till yesterday. She placed me on hold and her feedback was that she advised by a Team leader to Compensate me with R29 worth of airtime and I will have to buy another data bundles by myself. I was not happy with the feedback I got. how can Vodacom opt to give me R29 worth of airtime when I have lost my R150 1gig worth of data? I am not happy with this, may a proper investigation be logged and I need feedback ASAP. I will not allow Vodacom to rip me off again as I have recently experienced this issue before, please provide feedback.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Moipone,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day Moipone,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
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