1 reviews | Active since Jul 2015
Depleted Airtime - Take Two
<p>This is my second experience within the last two months waking up to depleted airtime. I loaded a R59 250 MB bundle as well as R29 airtime - 23/03/2017. By the morning, i was left with R1 and 50MB of data. No running apps, no hidden/open apps/ghost apps. I triple checked this. What I find discerning is that my airtime depleted whilst having an exisiting active data bundle. This seems to be an ongoing trend to unassuming customers. My previous experience was well documented with screenshots and how Vodacom had ****** airtime whilst having an active MY5 promotion. I find it coincidental that this has happened twice, whereby airtime is being depleted. If this is done to several consumers, then Vodacom has lost my respect in that it is *****ing from its own customers...Disappointed AGAIN. Will be moving to another service provider come the end of the month!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
