Depleted Airtime

<p>I recently noticed a pattern regarding the strange disapperance of airtime from my account. At first I wasn't concerned but after tracking my usuage and documenting the experience through screenshots, I realize that it is infact true. I Purchased the My 5 Promotion from Vodacom on the 24 January 2017. This allows for 60 minutes of Vodacom-Vodacom minutes to one of your linked 5 numbers. Upon receiving confirmation that it had been activated, I proceeded with my call...which lasted less than 30 minutes. When I checked my existing balance, all of my airtime had been depleted. My My5 balance had indicated a balance of 59 minutes, so in essence, Vodacom had depleted my airtime rather than the promotional balance. I was stranded without airtime. I proceeded to call customer care...however, the groggy, indifferent operator was of no constructive help and kept putting me on hold for a total time period in excess of 30 minutes. This was utterly frustrating. Surely, your contact centre should be knowledgeable about who to redirect this query to if they were unknowing....After over 30 minutes waiting, i was told that a request with another authority was filed and I must wait for feedback from them. The next day, I got an sms notification saying that my request was resolved and that I had no My5 activated for the day. Let me reiterate that...I, the paying customer, received an sms notifcation saying that my problem was resolved, without even being contacted, nor with any tangible help. The service delievery was pathetic. I have evidence of all that has transpired and fear this may have been done before and hence feel like i have been constantly ****** of airtime . The service feedback, service delivery and the fact of being without airtime, was just pathetic. Ref 1- ********** 244708</p>