***** department is full of ****!!

I have never had an account with vodacom, for the second time now they allowed to open an account under my name *****ulently and I did everything that they asked from to prove that I didn't open the account and sent an email to the ceo complaints email and submitted the documents to their store as well, but they send my details to a debt collect that keeps harassing me, I am tired of explaining the same thing to the debt collector who is even refusing to give an email address for me to forward the email that I sent to Vodacom.