Department handling HelloPeter complaints just as bad as call centre

<p>Even the people dealing with HelloPeter complaints for Vodacom are terrible. I’ve been dealing with Eltino Martin, who first of all emailed be a summary of terms and conditions relating to my contract instead of answering my question. This is all in connection with my contract upgrade date at the end of this month where I was initially told I could move to prepaid, but now I’m being told it’s only at the end of March so they can suck me dry! Eltino didn’t phone me, he emailed me when it suited him and did not answer all my questions. I’m still waiting a week for him to get back to me with quotes on certain contracts. He really wasn’t helpful at all and didn’t really seem to care in the least. As usual, very disappointed with Vodacom.</p>