DeNISE FIBRE

I Spoke to, Denise from the fiber retention center. with regards to a cancellation. Firstly, Poor service delivery. I was offered another package where I simply just wanted to cancel. I couldn't even get a word in. I would have to stop the agent and ask may I speak because she wouldn't even allow me to finish my sentences. The nerve. I asked to escalate the matter as I'm not getting through to this agent wont, she tells me why it is because I'm telling you agreed upon 24 contracts? then escalate I will escalate too. and just dropped the phone. I'm already frustrated because every time the bill just goes up, I was promised a Takealot voucher that I never received and upon then being told I agreed upon a 24-month contract when I specifically asked the agent is it on a month to basis and she said yes.