Denied upgrade for .45c still having issues after all was resolved

<p>I came into a vodacom store to get an upgrade yesterday, prior to that I had phoned and confirmed as to whether I qualified and if there wasn't a problem. I was given the go ahead. I got to the store and they then after 30min informed me that my account was in arrears of .45c and I could not get the upgrade. This was at 13:30pm. I contacted customer services and I organized to get pay the .45c along with the admin fee of the upgrade. I was told that it would take 2-5hours. It has now been 24 hours and absolutely nothing has been done. Should I not get my upgrade by today (19.01.2017) I will definitely be cancelling my contract. The most expensive network provider in the country won't even allow me to take a new phone and pay the balance of .45c!</p>