IV
Iqbal V
1 reviews | Active since Nov 2021
26 Nov 2021, 14:29
Denied a contract
I am very disappointed with Vodacom as I have an existing contract with Vodacom over 30 years but I was denied by Vodacom Pavillion as well as Vodacom online to open a second account and was told by customer care that there was no blockage with my account and the fault was the Vodacom store as they had refused to open this account for me.
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Replies (2)
Vodacom's replyOfficial
27 Nov 2021, 10:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Nov 2021, 10:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Dec 2021, 15:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The necessary credit checks were completed.
Unfortunately you were declined an additional contract as you have the maximum allowed contracts on your current Vodacom account profile. You are welcome to try again after 60 days.
Regards Consumer Website Team
Unfortunately you were declined an additional contract as you have the maximum allowed contracts on your current Vodacom account profile. You are welcome to try again after 60 days.
Regards Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2021, 15:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The necessary credit checks were completed.
Unfortunately you were declined an additional contract as you have the maximum allowed contracts on your current Vodacom account profile. You are welcome to try again after 60 days.
Regards Consumer Website Team
Unfortunately you were declined an additional contract as you have the maximum allowed contracts on your current Vodacom account profile. You are welcome to try again after 60 days.
Regards Consumer Website Team
Best regards,