NL
NASREEN L
1 reviews | Active since Jun 2011
07 Jul 2022, 10:09
Demanding my refund
I am utterly appalled by Vodacom service. I have been a customer for years and I have never been treated like this in my life.
I was doubled debited, upon requesting my refund they had the nerve to ask for proof of payment. It is almost week 3 and still no refund. Escalated the matter internally to be resolved, but nothing is being resolved. If this doesn't get resolved I will be taking this to the ombudsman.
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Replies (2)
Vodacom's replyOfficial
07 Jul 2022, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jul 2022, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NL
NASREEN L's updateReviewer Update
08 Jul 2022, 07:20After waiting for 3 weeks ,you telling me I have to wait another 2 weeks. This is utter nonsense. Unacceptable.
NL
NASREEN L's update08 Jul 2022, 07:20
Reviewer Update
After waiting for 3 weeks ,you telling me I have to wait another 2 weeks. This is utter nonsense. Unacceptable.