demand service for once

DEAR CUSTOMER AN ESTIMATE OF R2332.46 HAS BEEN GENERATED ON JOB***9. VODACOM SHOP TYGERVALLEY REPAIRS ***.<br> I booked my phone in for repair in may 15 due to my screen that was damages. After receiving several message as the one above to pay R7k I logged a complaint. The promised me the query would be resolved but only caused me more running around completing forms trice because a staff member did not do her work. Well I eventually got my phone back at the end of July 15. This is after paying a R2000 excess and my monthly bill of R800 (R2600 for all my contracts). On Thursday the phone gave me problems again and the very next day I took it into the repair shop - was promised by the consultant that I will never experience the same service as before. She also said to me \why don't you just brake the phone then you'll immediately get another one from the insurance".. I told her no I'm to honest for that.. they just need to fix their mistake. <br> <br> Anyway.. after completing all the necessary docs I received the above sms yesterday. I'm beyond myself.. is history repeating itself. I am receiving bad service.. trust me tygervalley repair centre's staff needs service training urg.."""