LP
Liezl P
1 reviews | Active since Sept 2014
05 Mar 2015, 12:27
DEMAND SERVICE
I have had 2 Top Up lines for more than 2 years. Vodacom has been unable to send me an account for many months. However as a set top up I continually paid the set amount as per the contract. Out of the blue in November you notified me via Voicemail it was R 22 short. No one not even your local Regional Manager could get to the bottom of where it came from. But you threatened to cut the line and I landed up paying it.<br> In January suddenly it was R 58 short. I queried this and you credited the account
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Replies (1)Vodacom's replyOfficial
06 Mar 2015, 13:22Hello PYE,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2015, 13:22
Official
Hello PYE,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
