LP
Liezl P

1 reviews | Active since Sept 2014

05 Mar 2015, 12:27

DEMAND SERVICE

I have had 2 Top Up lines for more than 2 years. Vodacom has been unable to send me an account for many months. However as a set top up I continually paid the set amount as per the contract. Out of the blue in November you notified me via Voicemail it was R 22 short. No one not even your local Regional Manager could get to the bottom of where it came from. But you threatened to cut the line and I landed up paying it.<br> In January suddenly it was R 58 short. I queried this and you credited the account

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2015, 13:22
Official
Hello PYE,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,