KM
Kgomotso M
1 reviews | Active since Mar 2015
04 Sept 2019, 15:57
delivery still not here yet
I ordered a WIFI router and installation was done on the 5th of August the remaining part was delivered when no one was home and the delivery had to be turned back I called them several times to get delivery and to this date I'm told sr numbers and nothing happens I even had a video call done with one of the consultants please come take what you have installed so I can get WIFI from someone else. I didn't win this so I don't need to beg for your service, I'm tired of calling and asking for assistance … clearly you are running a mickey mouse business so please come collect...
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Replies (2)
Vodacom's replyOfficial
05 Sept 2019, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2019, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Oct 2019, 15:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to the credit that has been passed onto your Vodacom. I've also requested the Senior Administrator from our Fibre Support Team to get in touch with you to finalize. Regards, Consumer Website Team
Vodacom's reply23 Oct 2019, 15:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to the credit that has been passed onto your Vodacom. I've also requested the Senior Administrator from our Fibre Support Team to get in touch with you to finalize. Regards, Consumer Website Team