Delivery of new phone

Im disgusted and disappointed at the service that Vodacom is giving me. I have upgraded my phone on line on the 18th February 2015, still today the 24th i have not received it. When i call them to find out they say it is sent back to thier warehouse. I have to wait 24 hours, then i have to do the upgrade all over again. This whole this is because i changed the address. When i call Vodacom they send me to RAM and when i call RAM they send me to Vodacom. Ever since the upgrade i have calling both RAM and Vodacom they telling different stories everyday and each time they both ask for the new address but still cant deliver. Vodacom has been my service provider for over 8 years and have 2 contracts with them, this is the service they give me. <br> <br> The reason i upgrading is because my phone is not working and im struggling.<br> <br> Shame on you Vodacom!!!!!