ND
Noli D

1 reviews | Active since Dec 2013

19 Aug 2020, 13:36

DELIVERY NIGHTMARE!!!!!!!

Last week I was contacted by Thembisle from Connect Chatz who advised me I am due an upgrade. Her manager Conita then contacted me on Friday the 14th to get my delivery details. I told her we cannot accept deliveries at my work place due to covid19. I provided her with a third party details to accept the delivery. She said this has been updated. RAM contacted me monday to say they cant deliver as their is no Third party on the form. Today I call vodacom and spoke to Nomfundo who said she will transfer me to connect Chatz to update my delivery details and call was dropped. What is soooo difficult just to update my new address for the delivery of my phone. Cleary il only get my phone when they find a vaccine for Covid19 . The service from both parties (Connect Chatz and Vodacom) is a shocker!! CALL MY ASAP!!

0
Replies (2)
Vodacom
Vodacom's reply19 Aug 2020, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ND
Noli D's update21 Aug 2020, 09:02
Reviewer Update
Hi Guys, Please note my phone arrived this morning with a new Sim Card. Please note I want to keep my old cellphone number. I was told to call *** to link my old number to my new device. Seems no one knows How. Please assist.