FR
Frans R
1 reviews | Active since Jul 2011
14 Apr 2022, 10:50
Delivery erefusal
I just had RAM couriers at my addres the North West University Vaal Triangle i arranged with Vodacom to deliver the laptop to the University it was arranged with Vodacom to deliver it here although the contract is on my fathers name they refused to deliver when i asked them to deliver it at my fathers office in Vereeniging they refused its 10km from the North west University Vanderbijlpark in addition i'm writing a formal complaint on Hello Peter as well as an email to the RAM CEO's office i had a certified copy as well as an avidavid i am also writing an email to the CEO alternatively contact my father ***
Helpful (0)
Replies (9)0
Replies (9)
Vodacom's replyOfficial
14 Apr 2022, 11:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2022, 11:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
FR
Frans R's updateReviewer Update
14 Apr 2022, 19:49THE ADDRESS WAS CHANGED AT VODACOM DELIVERY 28 KRUGER AVENUE VEREENIGING BUDGET WISE NEXT TO MCLOGHLIN AND PORTED ATTOURNEYS DELIVERY TO BE MADE THERE ON TUESDAY
FR
Frans R's update14 Apr 2022, 19:49
Reviewer Update
THE ADDRESS WAS CHANGED AT VODACOM DELIVERY 28 KRUGER AVENUE VEREENIGING BUDGET WISE NEXT TO MCLOGHLIN AND PORTED ATTOURNEYS DELIVERY TO BE MADE THERE ON TUESDAY
FR
Frans R's updateReviewer Update
14 Apr 2022, 19:51Next To Mcloughlin and Ported Attourneys
FR
Frans R's update14 Apr 2022, 19:51
Reviewer Update
Next To Mcloughlin and Ported Attourneys
FR
Frans R's updateReviewer Update
16 Apr 2022, 09:11Yesterday Vodacom was phoned to change the delivery address to 28 Kruger ave Budget Wise Vereeniging RAM still has the old dwlivery address how many times does Vodacom need to be phoned to have an address changed
FR
Frans R's update16 Apr 2022, 09:11
Reviewer Update
Yesterday Vodacom was phoned to change the delivery address to 28 Kruger ave Budget Wise Vereeniging RAM still has the old dwlivery address how many times does Vodacom need to be phoned to have an address changed
FR
Frans R's updateReviewer Update
16 Apr 2022, 10:49Please note there will be no one at home 12 churchill str Duncanville Vereeniging to accept delivery as i am at the office 28 Kruger ave Budget Wise next to Mcloughlin and Porter attourneys 12 Churchill str is my home address that can be used as an alternative Inform RAM
FR
Frans R's update16 Apr 2022, 10:49
Reviewer Update
Please note there will be no one at home 12 churchill str Duncanville Vereeniging to accept delivery as i am at the office 28 Kruger ave Budget Wise next to Mcloughlin and Porter attourneys 12 Churchill str is my home address that can be used as an alternative Inform RAM
FR
Frans R's updateReviewer Update
19 Apr 2022, 11:00AS Per answer from RAM, The Delivery address was changed to Budget Wise 28 Kruger Ave Vereeniging they can't dispatch the upgrade untill the address has been sent to them Was the address even changed ?
Good morning Frans.
Thank you for contacting us via email.
Kindly note change of address must be escalated to and approved by the sender.
We are currently awaiting feedback from the sender before we can update the details and dispatch the parcel for delivery
Good morning Frans.
Thank you for contacting us via email.
Kindly note change of address must be escalated to and approved by the sender.
We are currently awaiting feedback from the sender before we can update the details and dispatch the parcel for delivery
FR
Frans R's update19 Apr 2022, 11:00
Reviewer Update
AS Per answer from RAM, The Delivery address was changed to Budget Wise 28 Kruger Ave Vereeniging they can't dispatch the upgrade untill the address has been sent to them Was the address even changed ?
Good morning Frans.
Thank you for contacting us via email.
Kindly note change of address must be escalated to and approved by the sender.
We are currently awaiting feedback from the sender before we can update the details and dispatch the parcel for delivery
Good morning Frans.
Thank you for contacting us via email.
Kindly note change of address must be escalated to and approved by the sender.
We are currently awaiting feedback from the sender before we can update the details and dispatch the parcel for delivery
FR
Frans R's updateReviewer Update
19 Apr 2022, 11:33 Good morning Frans.
We do apologize for the delayed delivery of your parcel and the inconvenience caused thereof.
Please note that your change of address request has been noted and will be updated pending approval from sender. We are currently awaiting feedback from the sender of your consignment.
Kind regards
We do apologize for the delayed delivery of your parcel and the inconvenience caused thereof.
Please note that your change of address request has been noted and will be updated pending approval from sender. We are currently awaiting feedback from the sender of your consignment.
Kind regards
FR
Frans R's update19 Apr 2022, 11:33
Reviewer Update
Good morning Frans.
We do apologize for the delayed delivery of your parcel and the inconvenience caused thereof.
Please note that your change of address request has been noted and will be updated pending approval from sender. We are currently awaiting feedback from the sender of your consignment.
Kind regards
We do apologize for the delayed delivery of your parcel and the inconvenience caused thereof.
Please note that your change of address request has been noted and will be updated pending approval from sender. We are currently awaiting feedback from the sender of your consignment.
Kind regards
FR
Frans R's updateReviewer Update
19 Apr 2022, 11:33Please note above
FR
Frans R's update19 Apr 2022, 11:33
Reviewer Update
Please note above
Vodacom's replyOfficial
20 Apr 2022, 12:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that he parcel was delivered.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply20 Apr 2022, 12:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that he parcel was delivered.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,