Delivery delay

I upgraded my phone, which turned out to be faulty. I am supposed to receive a replacement phone. My issue was placed on the system on Saturday (9 April), it is now Thursday (14 April) afternoon. The branch claim (Johannes) that the stock of phones (an S6 in this case) has not arrived. The delivery system in and out of Knysna Vodacom shop is really so poor and a truly bad reflection of the company.