CB
Christiaan B
1 reviews | Active since Apr 2013
06 May 2021, 13:41
Delivery
I am trying to assist my mother in law with an upgrade. It was clearly stated to Vodacom that she will only be available after 12 for deliver at her school. It was accepted. Phone was out for delivery today, she received no call whatsover. It was done before 12 and there was no one there. No because of this issue, we have to wait a few more days for the phone to be delivered. How is this a customers fault!!! I expect that phone to be delivered today! No excuses! This is not fair to a client if Vodacom or RAM makes mistakes! This has happened before also!
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Vodacom's replyOfficial
06 May 2021, 13:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2021, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Christiaan B's updateReviewer Update
07 May 2021, 12:56Still nothing Vodacom! We were promised a phone call today and still no call!! What is going on? This is not service. We want the phone? Why should we have to wait another 3 days for this? At this point in time I want to convince my mother in law to move providers. I alone have 4 to 5 accounts with Vodacom and this is the service received, me and my mother in law are good customers without any service provided to us.
CB
Christiaan B's update07 May 2021, 12:56
Reviewer Update
Still nothing Vodacom! We were promised a phone call today and still no call!! What is going on? This is not service. We want the phone? Why should we have to wait another 3 days for this? At this point in time I want to convince my mother in law to move providers. I alone have 4 to 5 accounts with Vodacom and this is the service received, me and my mother in law are good customers without any service provided to us.