FS
Frans S
1 reviews | Active since Mar 2013
07 Oct 2025, 10:36
Delivery costs
Been a customer of Vodacom for more than 10 years now, this morning I was taking a new contract for my son , I was told to pay delivery fee for the device while on the past that has not been the case . I thought taking a contract with Vodacom, I'm giving them a business , now I must pay for the delivery of the device no ways .
I had to immediately cancel the contract because I can’t bear extra costs of delivery while I’m going to pay Vodacom for the next 24 months .
Taking note that I have 2 existing contracts with Vodacom currently. So disappointed
Sorry Vodacom that’s a bad move for us the customer, you have to give something for us .
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
07 Oct 2025, 11:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Oct 2025, 11:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
