Delivery continuously delayed

<p>I called them to get an upgrade on my mom's contract. The actual upgrade was done without a hitch, all good, and we were told the product is on the way. It's now 7 days later, I called and was told suddenly that the confirmation department still has the product. So we won't get delivery until next week. This is the second time this has happened to me, Last time I was told it's a one off issue... But this is twice now, no one lets you know anything, they just delay for as long as possible for some unknown reason.</p>