1 reviews | Active since Oct 2015
Delivery
<p>Good day, </p> <p> </p> <p>I did an online application for a new contract on 13/04/2017 and it was approved sameday. I was sent the terms and conditions via email and confirmed all the relevant info and the delivery address. </p> <p> </p> <p>I was then advised that it will be delivered Mon-Fri between 8-5. Today marks the 6th day and I still did not receive my device, neither have I received any communication.</p> <p> </p> <p>I called in and was advised that my order is late because the warehouse is out of terms and conditions... Seriously? You emailed it to me, I do not need it in my hand as well, I can always print it. </p> <p> </p> <p>This is frustrating because I am phoneless and this is not my 1st contract with Vodacom. The only difference is that I previously did it through Smartcom and it was delivered within 24-48 hrs. </p> <p> </p> <p>Please sort out your issues in the back end and deliver my phone ASAP.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>#AnnoyedClient</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
And still... no contact, no device.
And still... no contact, no device.
