SJ
Sinead J

1 reviews | Active since Oct 2015

22 Apr 2017, 08:02

Delivery

<p>Good day, </p> <p> </p> <p>I did an online application for a new contract on 13/04/2017 and it was approved sameday. I was sent the terms and conditions via email and confirmed all the relevant info and the delivery address. </p> <p> </p> <p>I was then advised that it will be delivered Mon-Fri between 8-5. Today marks the 6th day and I still did not receive my device, neither have I received any communication.</p> <p> </p> <p>I called in and was advised that my order is late because the warehouse is out of terms and conditions... Seriously? You emailed it to me, I do not need it in my hand as well, I can always print it. </p> <p> </p> <p>This is frustrating because I am phoneless and this is not my 1st contract with Vodacom. The only difference is that I previously did it through Smartcom and it was delivered within 24-48 hrs. </p> <p> </p> <p>Please sort out your issues in the back end and deliver my phone ASAP.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>#AnnoyedClient</p>

0
Replies (2)
Vodacom
Vodacom's reply22 Apr 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

SJ
Sinead J's update24 Apr 2017, 10:40
Reviewer Update

And still... no contact, no device.