SK
Sivile K
1 reviews | Active since Dec 2018
20 Dec 2018, 12:30
Delivery
On the 14th of December 2018 I did an online upgrade on my existing contract. On the very same day I called online to change my delivery address, she confirmed with me that the delivery address has been changed. Yesterday on the 19th of December 2018 I called Vodacom customer care to track my parcel i was informed the parcel it's on its way to me , I called the courier company Ram to my great surprise the Ram agent told me no communication was received from Vodacom to change my delivery address they still have the old delivery address and my parcel still sitting in the warehouse because they don't do deliveries in Khayelitsha
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Dec 2018, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2018, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2018, 15:26Dear Sivile,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply20 Dec 2018, 15:26
Official
Dear Sivile,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,