Delivering my phone

Vodacom offer a free upgrade if the contract is renewed online and the phone is delivered. I chose my phone and everything seemed fine. Delivery was arranged.<br> Fortunately for me, I had reason to phone Vodacom and by luck the woman I spoke to mentioned that I had to give the person that would be taking collection of the phone, a letter and copy of my utilities bill. There is no mention of any of this on the website. On Monday, RAM arrived but would not give my son the phone because there was no copy of my I.D book!! What? Why wasn't I told? I decided to phone Vodacom and was on hold for 7 minutes before the call was answered. A disinterested person told me I had to phone another number to deal with my issue. This number does NOT appear on their website. <br> Now I wish I had bought the phone somewhere else and not stayed with Vodacom and agreed to a 2 year contract. Giving half-service may as well be no service!