PV
Paul V

1 reviews | Active since Oct 2012

06 Sept 2016, 13:39

Delivered wrong phone

<p>I oredered a Hauwei P9lite through Elitemobile. Today I received the phone. Imagine my surprise when I open the package and find a Samsung Galaxy J3 in the box. Now thay are telling me that it will take 7 days to collect the wrong phone and then only once they have received the wrong phone back, they will send me the right phone.</p> <p> </p> <p>This is totaly unacceptable. Your incompetence is disgraceful. I want the right phone and I want it today! I dont care if your CEO has to get in his car and bring it to me all the way to Hopetown. I want this fixed today!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2016, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team

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