1 reviews | Active since Dec 2016

22 Dec 2016, 16:20

Deliver please

<p>Having upgraded my Vodacom contract at the beginning of Nov to the P9 on the summer promotion it has been one disappointment after the next. Huawei and Vodacom offer a Woolworths voucher if u upgrade. First a week after the offer started the vouchers were not available. When I eventually received my voucher 2 weeks later it could not be redeemed. The email address I was directed to does not exist. Vodashop Clearwater just shrugs and says its a Huawei problem and Huaweis manager and regional manager just keep stringing me along and blaming the voucher company - TLC rewards. NOT GOOD ENOUGH please deliver on what was promised and advertised. Its that simple. Its been almost 6 weeks since I upgraded my contract. Is it that difficult.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2016, 06:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,