1 reviews | Active since Jan 2012
Deliberately cutting lines to add huge reconnection fees
I have been a loyal Vodacom customer for 7 years not missing one single payment. I missed 1 payment of R300 and my line gets cut within 2 weeks. Vodacom did not even allow me one month to receive a salary payment so that I can pay the arrears. Most people only get paid once a month and can only pay accounts when they receive a salary. Vodacom assumes that their clients can just create money out of thin air anytime of the month. I was not even offered the option for a double deduction at the end of the month. In addition to that, I have to pay severe reconnection fees. All my data and free minutes gets drained from my account every single month around the 25th no matter how much I have left, forcing me to purchase additional airtime until I get new benefits on the 1st. This happens to all Vodacom clients I know. It is obvious that Vodacom's only intention is to drain as much money out of their clients as possible and thinking out every possible excuse to do this. I am definitely cancelling my contract at the end of the its term and will never recommend Vodacom to anyone.
