SL
Steven L

1 reviews | Active since Jan 2012

21 Nov 2018, 15:03

Deliberately cutting lines to add huge reconnection fees

I have been a loyal Vodacom customer for 7 years not missing one single payment. I missed 1 payment of R300 and my line gets cut within 2 weeks. Vodacom did not even allow me one month to receive a salary payment so that I can pay the arrears. Most people only get paid once a month and can only pay accounts when they receive a salary. Vodacom assumes that their clients can just create money out of thin air anytime of the month. I was not even offered the option for a double deduction at the end of the month. In addition to that, I have to pay severe reconnection fees. All my data and free minutes gets drained from my account every single month around the 25th no matter how much I have left, forcing me to purchase additional airtime until I get new benefits on the 1st. This happens to all Vodacom clients I know. It is obvious that Vodacom's only intention is to drain as much money out of their clients as possible and thinking out every possible excuse to do this. I am definitely cancelling my contract at the end of the its term and will never recommend Vodacom to anyone.

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Replies (2)
Vodacom
Vodacom's reply21 Nov 2018, 15:51
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply21 Nov 2018, 18:15
Official
Dear Steven, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, you have advised that your query has now been Resolved.  
 
Regards 
Consumer Website Team(SA)