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Lee-Ann Rossouw

1 reviews | Active since Jul 2011

22 Feb 2018, 10:32

Deliberate *****?

Is vodacom going to block me every month because they cannot reconcile their accounts? Are you punishing me because I refuse to set up a debit order? I have sent all my proof of payments to ********** za.

0
Replies (4)
Vodacom
Vodacom's reply22 Feb 2018, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

LR
Lee-Ann Rossouw's update22 Feb 2018, 18:27
Reviewer Update
It is now nearly 7 hours of denial of service - a paid for service. I have submitted my proof of payment (again) and my account is still locked.
LR
Lee-Ann Rossouw's update23 Feb 2018, 08:29
Reviewer Update
Almost a day with service - a paid for service. When is my account going to be unlocked?
Vodacom
Vodacom's reply01 Mar 2018, 09:24
Official

Good day

Thank you for taking my call and confirming that the lines have been unlocked.

We once again apologise for any inconvenience caused.

Kind regards

Moddy

Best regards,