dJ
daine J
1 reviews | Active since Jul 2013
04 Feb 2018, 08:00
Deliberate Deception
I have received poor service from Vodacom. Since December 2017 I have been trying to have a recurring data bundle removed from my contract & I get promised every month Since December that it has been removed, yet on the 1st of each month the data bundle gets loaded & I get charged for it!
In February yet again the same has occurred, I called the call centre & advised that the matter will be escalated & I will get a call within 24 hours with the outcome of my complaint. It has now been 4 Days & no call, I was also advised I will receive a reference number via SMS, I have received no such reference.
I demand that this data bundle be removed from my account, as per my numerous requests since December 2017 & that the cost be removed from my statement.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Feb 2018, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2018, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2018, 15:59Good Day Daine,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,
Vodacom's reply05 Feb 2018, 15:59
Official
Good Day Daine,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,
dJ
daine J's updateReviewer Update
05 Feb 2018, 18:07Please note that this matter has not been resolved. The data bundle is STILL present on my profile, it is clearly visible on the MY VODACOM APP. I requested that this RECURRING DATA BUNDLE be removed from my account and REMOVED from my bill!
I have been begging for VODACOM to do this since December 2017.
Randal October tend to this matter and call me when it is done, don't send SMSES.
dJ
daine J's update05 Feb 2018, 18:07
Reviewer Update
Please note that this matter has not been resolved. The data bundle is STILL present on my profile, it is clearly visible on the MY VODACOM APP. I requested that this RECURRING DATA BUNDLE be removed from my account and REMOVED from my bill!
I have been begging for VODACOM to do this since December 2017.
Randal October tend to this matter and call me when it is done, don't send SMSES.