AS
ASHRAF S

1 reviews | Active since Nov 2019

06 Nov 2019, 10:42

Deleted Vodacom number

Disgusted in Vodacom!!!! DUE to a personal matter I had to resort to Debt counselling hence my father being retrenched from work earlier this year...Upon this I have made arrangements with Vodacom (Delray in the CEO office) Executive client liaison that the account will be paid soonest My negotiation with DEBT councilor is through. = Vodacom (Delray excepted the above) = 31st and 1st October and November I leased with Bonolo also at the CEO office executive Liason who promised she will sort matters out and speak to the relevant departments and then get back to me/she never did get back to me = This morning I discovered that my number is not existing it was deleted from the Vodacom network as per Teboho at 10:05 on 06/11/2019 this is due to non payment even though I made arrangements with Bonolo and Delray for the 20th of November 2019? = Further more my account has now been handed over to TJ Moadi attorneys who I'm shocked with regards to how this company treats year old clients the minute they experience difficulty = I have been fighting tirelessly to maintain this account whilst on review only to have Vodacom delete my number whilst arrangements were in place. = I called the main switch board spoke to Bennie on *** who instead of assisting put up a fight with me as to why I don't want to tell her what my matter relates to. Upon my asking to speak to the PA of the CEO or Bonolo all of them was in meeting ignoring to speak to client. Why I suppose because they now arrangement was made and they still deleted my number.

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Replies (5)
Vodacom
Vodacom's reply06 Nov 2019, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

AS
ASHRAF S's update06 Nov 2019, 11:12
Reviewer Update
Thank you for your swift responds I am dearly disgusted in Vodacom's choice of resolution and the way high ranked officials of this organization is performing with their clients whom should be treated as queen no matter how wrong a client is. This is a principal that seem to be forgotten amongst the Vodacom family. WITH ARANGEMENTS MADE WITH TOP OFFICIALS TELEPHONICALY MY NUMBER IS STILL DELETED? HOW WILL A CONSULTANT FIX THIS.
DISPITE MY UTMOST EFFORT TO ARRANGE WITH DELRAY AND BONOLO MY ACCOUNT IS TILL WITH LEGAL FIRM? HOW IS THIS TO BE RESTORED
MY CONTACT NUMBER IS ON MANY OF MY HUNDREDS OF C.V'S AS IM OUT IN THE MATKET PLACE AGAIN SEEKING NEW EMPLOYMENT WHAT IF PEOPLE TRIED CALLING ME?
HOW WILL MY FAIT BE RESTORED IN VODACOM WHOM IM DOING BUSINESS WITH FOR OVER 10 YEARS NOW
I EVEN SAID TO BONOLO 500 IS MADE AVAILABLE FOR MY CONTRACT HER ANSWER TO ME WAS HOW CAN 500 BE SPENT IT CAN GO TO OTHER CREDITORS IS THIS NOT MY PROBLEM AND AINT I DONING THE BEST IN MY ABILITY TO DO THE WRIGHT THING IM DISGUSTED.
AS
ASHRAF S's update06 Nov 2019, 11:13
Reviewer Update
IM REACHABLE ON ***
AS
ASHRAF S's update07 Nov 2019, 14:09
Reviewer Update
I am terribly disgusted in the network that I have been loyal to for more then ten years, its almost the end of yet another day and my number remains deleted. Bonolo called yesterday 06/11/2019 after my post on hello peter only to defend herself and to pass the buck to Delray I am super disgusted in the fact that Vodacom has not still not put even 5 present on the table to accommodate my situation. Can this get any wors and will this matter be resolved by Vodacom?

I am still so unhappy as again Bonolo promised to speak to Delray and together would find resolution to date no one has come forth with any resolution and my number is still out of service better yet deleted impacting me hugely. I am terribly disgusted by the ******** approach Vodacom is resorting too....
Vodacom
Vodacom's reply11 Nov 2019, 11:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team 

Best regards,