Deleted Vodacom cellphone numbers

Dear Vodacom,

I have been a loyal customer for more than 10 years. Network service is incredible but customer service is pathetic. As a customer we never got a payment holiday etc. Due to the world wide pandemic and the national lockdown businesses around the country have suffered drastically. For the first time after been a loyal customer I started following into arrears with my bill, which I would pay and then follow again into arrears. Bare in mind my contracts are under business contracts. I hadn't upgraded my phones but continued with the call services. On the 27/10/2020 my phones were cut. Further my numbers were deleted, I have been trying ever since to get my numbers back but with no avail. I've emailed Vodacom Gateway store, Customer service and Vodacom businesses numerous times and to date no response. A guy Trevor from the Gateway store advised that there was supposed to be an email sent to me confirming that the numbers will be deleted, which I never got to date. All I need is for the numbers to be ported to prepaid as these numbers have our lives attached to it both business and personal. Some of the institutions we registered with will be impossible to change numbers. I plead for someone to assist me with this and get my numbers back. I await an urgent response.