TM
Tshegofatso M
1 reviews | Active since Jul 2018
11 Mar 2025, 09:52
Deleted Numbers without communication
Vodacom - poor service :( ,i have a contract with Vodacom 3 numbers under one profile, i could not pay my contract due to financial problems. I did talk with one of Vodacom's consultants over the phone to make arrangements; all numbers were changed to prepaid. All of a sudden, all 3 numbers are deleted from their system without communication; no SMS was sent to me to prevent that. I've tried calling and going to the Vodacom shop, but they are all unable to assist with that. They are telling me that there is nothing that they can do because numbers are already deleted. See me doing a contract with Vodacom again; I won't. Unhappy customer.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Mar 2025, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2025, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Mar 2025, 14:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however our records indicate that Busisiwe from the Subscriber Collections Divison advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2025, 14:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however our records indicate that Busisiwe from the Subscriber Collections Divison advised accordingly. Regards Consumer Website Team
Best regards,
TM
Tshegofatso M's updateReviewer Update
17 Mar 2025, 13:49 POOR SERVICE STILL WAITING FOR FEEDBACK
Good Day,
No one has called me. Busisiwe said my number has been deleted and there is nothing that she can do. My concern is how did the number get deleted without Vodacom contacting me??
I need an explanation for that.
Good Day,
No one has called me. Busisiwe said my number has been deleted and there is nothing that she can do. My concern is how did the number get deleted without Vodacom contacting me??
I need an explanation for that.
TM
Tshegofatso M's update17 Mar 2025, 13:49
Reviewer Update
POOR SERVICE STILL WAITING FOR FEEDBACK
Good Day,
No one has called me. Busisiwe said my number has been deleted and there is nothing that she can do. My concern is how did the number get deleted without Vodacom contacting me??
I need an explanation for that.
Good Day,
No one has called me. Busisiwe said my number has been deleted and there is nothing that she can do. My concern is how did the number get deleted without Vodacom contacting me??
I need an explanation for that.