EL
Esther L

1 reviews | Active since Jul 2011

06 Dec 2022, 13:28

Deleted number

My 2nd phone Sim was deleted off the network due to non usage. I am trying to save, plus keep the phone off most of time as it receives a lot of spam. I've had this nr for 20 years. No warning, nothing. Just try to use it... And nothing. So, even if it was recycled into system, I should be able to simswap to activate it, no one else is using it, as the message says "this nr does not exist". Not only does all my records have that as secondary number, but I've pumped a goodly amount of money into that Sim over the past 20 years! This is really ridiculous!

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2022, 14:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
EL
Esther L's update07 Dec 2022, 12:31
Reviewer Update
Then i would like to open new contract with my old number. If its going back in system, surely i can do that?

But no, you don't WANT to ...