CK
Christopher K
1 reviews | Active since Aug 2016
21 Apr 2022, 13:52
DELETED NUMBER
I am very upset with Vodacom and if I could give a rating lower than 1, I would have. I have been a loyal customer of Vodacom for a long time now and I have had a few problems in the past, but today has been the worst that I have ever had. Since 3pm yesterday afternoon after the loadshedding that has been hitting this country my phone has only been "Emergency Calls Only". When I went to a Vodacom store in Somerset West today, I was told my number DOES NOT reflect on the system which means that VODACOM has deleted my number without any notification and now I am unable to apply for jobs as people are unable to contact me for interviews.
I was really hoping Vodacom was better than this.
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Replies (2)
Vodacom's replyOfficial
21 Apr 2022, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Apr 2022, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Christopher K's updateReviewer Update
22 Apr 2022, 13:11How am I supposed to contact ANYONE when I cannot even CALL Customer Care. I am highly upset with Vodacom right now as the same thing has now happened to my mother's phone. If this issue is not resolved by the end of business today, I will be sending my complaint to every publication in South Africa and inform them exactly what Vodacom does to their loyal customers.
CK
Christopher K's update22 Apr 2022, 13:11
Reviewer Update
How am I supposed to contact ANYONE when I cannot even CALL Customer Care. I am highly upset with Vodacom right now as the same thing has now happened to my mother's phone. If this issue is not resolved by the end of business today, I will be sending my complaint to every publication in South Africa and inform them exactly what Vodacom does to their loyal customers.