Deleted number

Im writing this on behalf of Lionel Cook. My dad was contacted on 23 March to do an upgrade. he went ahead with the upgrade. This was done through Vodacom direct ( Rewardsco contract Centre)and the consultant that helped him username is NAIDL002.

The upgraded number was ***. He was then contacted after the upgrade to state that they made a mistake with his prepaid number which is *** and he needs to have it Rica again. I eventually got the opportunity to take him and was told that they deleted the number. Now from the start i had a feeling that the consultant made a bigger error than she admitted to and sent him to a store as to shift the blame from her. we have been to a Vodacom store and the lady spoke to numerous consultants who advised that the number is lost.

Now, please get a specialist to contact me as to resolve the issue.